FAQs

Yes. Please contact us at support@stalamp.com or through our Contact Us page. Include your order number, the email address used at checkout, and a brief description of the issue. Our customer care team normally responds within 1–2 business days.

We accept the payment methods displayed at checkout, which may include major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other options available in your region.

Available payment methods may vary depending on your location and selected currency.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

You can also visit our Track Your Order page. Please allow 2–5 business days for tracking updates to appear after dispatch.

Please contact us as soon as possible after placing your order. We will try to accommodate changes or cancellations before processing begins, but we cannot guarantee that they will be possible.

Once an order has been processed or shipped, it can no longer be modified or cancelled and may need to be handled under our Return Policy.

Availability varies by product. Please contact us with the product name, required part, preferred option, and a photo if applicable. We will check availability and advise whether the item can be supplied separately.

Shipping charges may apply when bulbs, spare parts, or other small accessories are purchased on their own.

Please contact us immediately if you need to change your delivery address. We will try to update it before the order is processed or shipped.

Once the parcel has been dispatched, we cannot guarantee that the address can be changed. Additional carrier fees may apply if redirection is available.

Please check that the code has been entered exactly as provided and that it has not expired. Some promotions apply only to selected products, order values, regions, or first-time customers and cannot be combined with other discounts.

If the code should be valid but still does not work, contact us before placing your order. Discounts cannot always be applied retrospectively after checkout.

We offer tracked standard shipping to the countries and regions available at checkout.

Express or expedited shipping may be available for selected products and destinations. If you need an order urgently, please contact us before purchasing so we can check the available options.

We offer free standard shipping on eligible lighting and home décor orders.

Shipping charges may apply to bulbs, spare parts, and other small accessories when purchased separately. Any applicable shipping cost will be displayed at checkout before payment.

When eligible accessories are purchased together with a qualifying lighting or home décor item, standard shipping is generally included.

Orders normally require 1–2 business days for processing before shipment.

Estimated shipping times after dispatch:

• USA: 5–12 business days
• Europe & UK: 5–12 business days
• Canada: 5–12 business days
• Australia: 5–12 business days
• Mexico: 10–15 business days
• Rest of the world: 10–15 business days

These estimates do not include processing time. Customs inspections, public holidays, severe weather, remote destinations, or carrier delays may affect delivery.

Yes. Once your order has shipped, we will email you a tracking number and tracking link.

Please allow 2–5 business days after dispatch for tracking information to become active. If no tracking updates appear after this period, please contact us with your order number.

Orders containing multiple products may be shipped in separate parcels due to product size, warehouse location, availability, or carrier requirements.

Each parcel may have its own tracking number and arrive on a different date. Please check your shipping confirmation emails before contacting us.

Tracking information may take 2–5 business days to update after your order has been dispatched. It may also pause temporarily while a parcel is in transit, undergoing customs processing, or being transferred between carriers.

If there has been no update for more than five business days, please contact us with your order number so we can investigate.

We cannot guarantee delivery on a specific future date. If your order has not yet been processed, please contact us as soon as possible and we will check whether dispatch can be delayed.

Once the parcel has shipped, delivery arrangements are controlled by the carrier. Some carriers may offer rescheduling or collection options through their tracking page.

Yes. We ship to many international destinations. Available countries and shipping options are shown at checkout.

International customers are responsible for providing an accurate delivery address and complying with local import requirements. Customs duties, import taxes, and handling fees may apply depending on the destination and are normally the customer’s responsibility.

Please check your tracking information first, as carrier or customs delays may affect the estimated delivery date.

If your order has exceeded the estimated shipping period and tracking has not updated for more than five business days, please contact us with your order number. We will review the shipment and assist you with the next steps.

Please contact us as soon as possible at support@stalamp.com and provide your order number, a description of the issue, and clear photos or videos of the product and packaging.

After reviewing the information, we will arrange an appropriate solution, which may include replacement parts, a replacement product, or a refund. Please do not discard the product or packaging before receiving instructions from us.

You may request a return within 30 days of receiving your order.

Items must be unused, uninstalled, and returned in their original condition and packaging. Please contact us before returning anything, as returns sent without prior authorization may not be accepted.

For change-of-mind returns, return shipping costs are normally the customer’s responsibility. If the product is damaged, defective, or incorrect, Stalamp will provide an appropriate solution after reviewing the issue.

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are submitted to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If your order has not yet been processed or shipped, please contact us immediately. We will try to cancel it, but cancellation cannot be guaranteed.

If the order has already shipped, you may request a return after delivery in accordance with our Return Policy. Return shipping costs for change-of-mind returns are normally the customer’s responsibility.

Approved refunds are issued to the original payment method used for the order. We cannot normally send a refund to a different card, bank account, or payment method.

Original shipping charges and return shipping costs may be non-refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.

Please contact us with your order number and clear photos of the product, packaging, shipping label, and any identifying labels on the item.

Do not install or return the product before receiving instructions. Once confirmed, we will arrange an appropriate solution at no additional cost to you.

Most unused and uninstalled products may be returned within 30 days of delivery, subject to our Return Policy.

The following items may not be eligible unless faulty or required by applicable law:

• Installed, assembled, altered, or used products
• Products damaged through misuse or improper installation
• Customized or made-to-order products
• Gift cards
• Clearance or final-sale items clearly marked as non-returnable

Please contact us before returning an item to confirm eligibility.

Original packaging is generally required because lighting and home décor products can be easily damaged during return shipping.

If you no longer have the original packaging, please contact us before sending the item. We will review the situation, but return approval cannot be guaranteed. The customer may be responsible for damage caused by inadequate packaging.

Please check all packaging carefully, as small components may be packed separately or secured inside protective materials.

If parts are still missing, contact us with your order number, product name, and photos of everything received. Once confirmed, we will arrange replacement parts or another appropriate solution.

Warranty coverage may vary by product and destination. Stalamp also provides support for products that arrive damaged, defective, or incorrect, without limiting any rights available under applicable consumer law.

If you experience a problem, please contact us with your order number, a description of the issue, and supporting photos or videos. We will review the case and advise you on the available solution.