Shipping policy

At Stalamp, we carefully prepare and ship every order to help ensure that your lighting and home pieces arrive safely. The information below explains our processing times, shipping estimates, tracking process and delivery policies.

Free Standard Shipping

Small accessories, including replacement bulbs, spare parts and similar items, may be subject to a shipping charge when purchased separately. Any applicable shipping cost will be displayed during checkout.

When small accessories are ordered together with eligible lighting or home décor products, they will normally be included with free standard shipping.

Order Processing

Processing time is separate from the estimated shipping time shown below. Orders placed on weekends or public holidays will begin processing on the next business day.

During major promotions, public holidays or exceptionally busy periods, processing may take slightly longer. We will contact you if a significant delay affects your order.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Shipping Times

The estimates below begin after your order has been processed and dispatched:

Order Tracking

All dispatched orders include tracking information. You will receive your tracking number by email after your order has shipped.

Tracking events may take approximately 2–5 business days to appear after the shipping confirmation has been issued. If your tracking initially displays “no information available,” this normally means that the carrier has not yet completed its first tracking scan.

You can follow your shipment through our order tracking page.

Split Shipments

Items from the same order may occasionally be shipped separately due to product availability, package size or warehouse location.

If your order is divided into multiple shipments, you may receive more than one tracking number and the packages may arrive on different days. You will not be charged additional shipping fees because an eligible order is split into multiple shipments.

Customs, Duties and Taxes

International orders may be subject to import duties, taxes, handling fees or customs charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping cost and remain the responsibility of the recipient. Stalamp does not control these charges and cannot predict their exact amount.

Customs clearance may occasionally extend the delivery time. Delays caused by customs authorities are outside the control of Stalamp and the shipping carrier.

Address Changes

Please review your delivery address carefully before placing your order. Customers are responsible for ensuring that the shipping information provided during checkout is complete and accurate.

If you need to request an address correction, please contact us as soon as possible. We will make every reasonable effort to help, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

Additional delivery costs caused by an incorrect or incomplete address may be the responsibility of the customer.

Delayed Deliveries

Delivery times are estimates and are not guaranteed. Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, remote delivery locations or other circumstances outside our reasonable control.

If your tracking has not updated for an extended period, or your order has not arrived after the estimated delivery window, please contact us. Our support team will review the shipment and, when appropriate, open an investigation with the shipping carrier.

Lost Packages

If the carrier confirms that a shipment has been lost in transit, please contact us so that we can review the case and arrange an appropriate solution.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and ask household members, neighbours, reception staff or the local carrier before contacting us.

Damaged Deliveries

Please inspect your order as soon as it arrives. If an item is damaged during delivery, contact us promptly and provide:

• Your order number
• A brief description of the damage
• Clear photographs of the damaged item
• Photographs of the internal and external packaging
• A photograph of the shipping label, if available

Please keep the damaged item and its original packaging until our support team has completed its review. Depending on the circumstances, we may arrange a replacement, replacement component or another appropriate resolution.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We will try to accommodate your request, but cancellation cannot be guaranteed after the order has entered processing or has been dispatched.

Once an order has shipped, it must be handled in accordance with our Return & Refund Policy.

Contact Us

If you have questions about shipping, tracking or delivery, please contact our customer care team: