Return & Refund Policy

We want you to feel confident when shopping with Stalamp. This policy explains how to request a return, report a damaged item and receive an eligible refund.

Return Eligibility

To qualify for a return, the item must generally be:

• Returned within 30 days after delivery
• Unused, uninstalled and in its original condition
• Complete with all components, accessories and manuals
• Returned in its original packaging
• Accompanied by the order number or other proof of purchase

Products that show signs of installation, assembly, use, modification or damage caused after delivery may not qualify for a full refund.

How to Start a Return

To request a return, contact support@stalamp.com within 30 days after receiving your order.

Please include:

• Your order number
• The name of the item you wish to return
• The reason for the return
• Photographs of the item and packaging, when requested

If your request is approved, our customer care team will provide the applicable return instructions and return address.

The return address provided by our support team may be different from the address shown on the original parcel. Please do not return an item to the sender address unless we specifically instruct you to do so.

Return Shipping Costs

Original shipping charges and return shipping costs are generally non-refundable for change-of-mind returns, except where required by applicable law.

We strongly recommend using a trackable shipping service for customer-paid returns. Stalamp is not responsible for return parcels lost or damaged before they arrive at the approved return location.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective or different from what you ordered, contact us promptly so that we can review the issue and provide an appropriate solution.

To help us resolve the issue efficiently, please provide:

• Your order number
• A description of the problem
• Clear photographs or video showing the issue
• Photographs of the internal and external packaging
• A photograph of the shipping label, if available

Please retain the item and all original packaging until our support team confirms that the review has been completed.

Depending on the circumstances, we may provide troubleshooting assistance, a replacement component, a replacement product, a refund or another appropriate remedy.

Items That Cannot Normally Be Returned

Unless required otherwise by applicable law, we cannot normally accept returns for:

• Custom-made, personalized or specially ordered products
• Products modified at the customer’s request
• Items that have been installed, assembled or used
• Items damaged through improper installation or handling
• Items missing original components, accessories or packaging
• Gift cards
• Clearance items specifically marked as final sale before purchase
• Hazardous materials, flammable liquids or gases

If you are uncertain whether your item is eligible for return, please contact us before sending it.

Lighting and Electrical Products

Lighting products should be inspected before installation. We strongly recommend that hardwired lighting be installed by a qualified electrician in accordance with local electrical regulations.

Products that have been wired, installed, altered, cut or modified may not be eligible for a change-of-mind return. This does not limit any rights you may have in relation to a defective or incorrectly supplied product.

Colour, Material and Handmade Variations

Product colours may appear slightly different depending on screen settings, lighting conditions and photography.

Natural stone, wood, glass, ceramic, resin and handcrafted finishes may include minor variations in colour, texture, pattern or shape. These natural characteristics are not normally considered defects.

Exchanges

We do not normally process direct exchanges. The fastest way to receive a different product, size, colour or option is to return the eligible item and place a new order after the return has been approved.

Any price difference between the original product and the new order will apply.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate your request, but changes and cancellations cannot be guaranteed after the order has entered processing or has been dispatched.

Once an order has shipped, it must be handled through the applicable return process described in this policy.

European Union 14-Day Cooling-Off Period

If an order is delivered to a country within the European Union, you may have the right to cancel or return the order within 14 days after delivery without providing a reason, subject to applicable consumer law.

The item must generally be returned unused, uninstalled, complete and in its original packaging, together with proof of purchase.

Certain exceptions may apply, including personalized, custom-made or specially ordered products. The customer may be responsible for the direct cost of returning a change-of-mind order unless applicable law requires otherwise.

Return Inspection

After a returned item arrives, we will inspect its condition and notify you whether the return has been approved.

If an item is returned incomplete, used, installed or damaged beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect the loss in value, where permitted by applicable law.

Refunds

If your return is approved, the refund will be issued to the original payment method. We do not normally issue refunds to a different card, account or payment method.

Your bank, card issuer or payment provider may require additional time to display the refund in your account.

If more than 15 business days have passed since we confirmed approval of your refund, please contact us.

Refunds for Orders Paid with a Discount

Refunds are based on the amount actually paid for the returned item after discounts, promotional codes and other price adjustments have been applied.

If returning part of a multi-item promotion causes the remaining order to no longer meet the promotion requirements, the refund may be adjusted where permitted by the promotional terms and applicable law.

Your Statutory Rights

Nothing in this policy is intended to exclude, restrict or replace any consumer rights that cannot lawfully be excluded under the laws applicable to your purchase.

Contact Us

To request a return or ask a question about a damaged item or refund, contact our customer care team: